slotsplus Frequently Asked Questions

You must be 21 years of age or older to register and use slotsplus. This is a strict requirement. Age is verified during the KYC process before any withdrawal is processed. If an account is found to belong to someone under 21, the account will be closed immediately.

No. Each person may only hold one slotsplus account. Creating duplicate accounts is a violation of the Terms and Conditions and may result in all associated accounts being closed and funds withheld pending review. If you've lost access to your existing account, contact support at [email protected] rather than creating a new one.

KYC is required before your first withdrawal. You'll need to submit a valid Philippine government-issued ID — such as a PhilSys ID, passport, driver's licence, SSS ID, or UMID. The name on your ID must match the name on your slotsplus account exactly. Verification typically completes within one to two business days after submission.

Contact the support team at [email protected] to request a contact detail update. For security reasons, changes to core account details require identity verification before they take effect. Do not leave an outdated mobile number on file — your OTP login codes are sent to your registered number, so an inactive number will prevent you from logging in.

slotsplus accepts deposits and withdrawals in Philippine Peso (PHP) through local channels — Philippine online banking, bank transfer, GCash, and Maya. Credit cards and cryptocurrency are not accepted as deposit or withdrawal methods on the platform. All transactions are processed in PHP with no currency conversion required.

Withdrawal processing times vary depending on the method used and whether your KYC verification is complete. KYC must be approved before any withdrawal is released. Once verified, withdrawals are typically processed within one to three business days. If your withdrawal hasn't arrived within this window, contact support at [email protected] with your transaction reference.

Most deposits reflect within a few minutes. If your deposit hasn't appeared after 30 minutes, check your bank or e-wallet to confirm the transaction was completed on your end. If it was deducted but still hasn't appeared in your slotsplus account, contact support at [email protected] and include a screenshot of the transaction confirmation. Do not attempt another deposit until the first one is resolved.

Minimum deposit and withdrawal amounts are displayed within your account dashboard at the time of the transaction. These may vary by payment channel. Log in to your account and navigate to the cashier section to see the current limits applicable to your chosen method. All amounts are in Philippine Peso.

slotsplus offers slots, live casino (baccarat, roulette, blackjack and more with real dealers), eBingo, and sports betting. The sports betting section covers Philippine and international markets including basketball (PBA and NBA), boxing, football, volleyball, esports, and other major competitions. All game categories are accessible from the same account after login.

Free play or demo availability depends on the individual game and its provider. Some slots on slotsplus may offer a demo mode — check each game's options after logging in. Live casino and sports betting do not have a demo mode, as these involve real-time activity. To play for real money, a deposit is required first.

Yes. The Betting section includes markets for local Philippine sports including PBA basketball, alongside international competitions. Available markets and odds are updated in real time. Live betting during ongoing matches is also supported where applicable.

eBingo on slotsplus works similarly to traditional bingo — you purchase cards and numbers are drawn electronically. You can play multiple cards per session, and wins are determined by completing patterns on your cards. Visit the Bingo page to see current sessions and card options available to logged-in players.

The OTP (one-time PIN) is a two-step verification layer that protects your account even if someone else knows your password. Every login on slotsplus triggers an OTP sent to your registered Philippine mobile number. You must enter this code within the valid window to complete the login. Never share your OTP with anyone — slotsplus staff will never ask for it.

Use the password reset option on the Login page. You'll be prompted to verify your registered mobile number or email, after which a reset link or OTP will be sent to you. If you're unable to complete the reset through the automated process, contact support at [email protected] with your registered details and we'll assist you manually.

Accounts lock automatically after multiple failed login attempts as a security precaution. Wait a few minutes and try again. If the lock persists or you believe it was triggered in error, contact support at [email protected]. Note that accounts under an active self-exclusion period are also locked for the duration of that period by design.

Contact the support team at [email protected] immediately. Include the approximate time of the suspicious activity and any unusual transactions. Change your password right away if you still have access. The team can review your login history and take steps to secure your account. Avoid logging in from shared devices or public Wi-Fi in the future.

Visit the Download page for the latest version of the slotsplus app and installation instructions. The app is available for Android and iOS devices. Installation on Android requires enabling installs from unknown sources in your device settings if downloading directly via APK. Follow the on-page instructions for your device type.

Yes. The slotsplus mobile app gives you access to the full platform — slots, live casino, eBingo, and sports betting — along with your account dashboard, deposit and withdrawal management, and responsible gaming tools. The login process including OTP verification works exactly the same on the app as on a desktop browser.

Yes. The slotsplus platform is fully accessible through a mobile browser on Android and iOS — no app required. The site is optimised for mobile screens. The app simply offers a more streamlined experience, but both options give you access to the same account and features.

Log in and go to the Responsible Gaming section in your account settings. From there, you can set daily, weekly, or monthly deposit limits in PHP. A limit you set activates immediately. If you want to increase a limit, there is a mandatory waiting period before it takes effect — this is intentional and gives you time to reconsider.

You can set a short cooling-off period directly from your account settings to temporarily restrict access without closing your account. For a longer self-exclusion, contact support at [email protected] to request it. Once self-exclusion is active, it cannot be reversed until the minimum exclusion period has passed. Full details are on the Responsible Gaming page.

No. All games and betting markets on slotsplus involve chance. There are no guaranteed outcomes, no strategies that eliminate risk, and no bonuses that change how the games fundamentally work. Online gaming should be treated as entertainment, not as a source of income. Never gamble with money you can't afford to lose, and always play within your budget.