slotsplus Privacy Policy

01Introduction

slotsplus operates an online gaming platform available to players in the Philippines. As part of providing our services — which include online slots, live casino, sports betting, and eBingo — we collect and process certain personal information about you.

This Privacy Policy explains what data we collect, why we collect it, who we may share it with, and how we protect it. It applies to all interactions with the slotsplus platform, whether through a web browser or the mobile app available at the Download page.

If you have questions about anything in this policy, you can reach us at [email protected] at any time.

02What Personal Information We Collect

We collect information in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third parties involved in payment processing and identity verification.

We do not collect unnecessary data. If a particular piece of information is not needed for the purpose described in this policy, we do not request it.

03How We Use Your Personal Information

slotsplus uses personal data for the following purposes:

• Account creation and management — to register your account, verify your identity, and maintain your profile.
• KYC and fraud prevention — to comply with identity verification requirements and detect unusual or suspicious account activity.
• Transaction processing — to handle PHP deposits and withdrawals through your selected payment channel, including GCash, Maya, Philippine online banking, and bank transfer.
• Platform operation — to deliver the games and betting services you use, record bet outcomes, and maintain accurate account balances.
• Customer support — to respond to your queries, process complaints, and assist with account issues.
• Security and compliance — to protect accounts with OTP verification and SSL encryption, and to meet applicable legal obligations.
• Service improvement — to understand how the platform is used and identify areas for improvement. This uses aggregated, anonymised data where possible.
• Responsible gaming — to monitor gaming patterns that may indicate problem gambling and to apply self-exclusion or limit settings when requested.

04Legal Basis for Processing

slotsplus processes your personal data on the following legal grounds:

• Contractual necessity — processing required to deliver the services you signed up for, including account management, gameplay, and transaction handling.
• Legal obligation — processing required to comply with applicable laws, including identity verification and anti-money laundering obligations.
• Legitimate interests — processing for platform security, fraud detection, and service improvement, where these interests are not overridden by your privacy rights.
• Consent — for optional processing such as marketing communications. Consent can be withdrawn at any time without affecting the lawfulness of prior processing.

05Data Sharing and Third Parties

slotsplus does not sell your personal information. We may share data with the following categories of third parties, strictly for the purposes described in this policy:

• Payment service providers — to process PHP deposits and withdrawals through banking and e-wallet channels. These providers handle financial data under their own data protection standards.
• Identity verification partners — to support KYC processes during account registration and withdrawal verification.
• Game content providers — technical data such as session identifiers may be shared with licensed game studios to deliver live casino and slot game content.
• IT and infrastructure providers — companies that host, maintain, and secure the slotsplus platform. These providers are contractually bound to process data only as instructed.
• Legal and regulatory authorities — where we are required by applicable Philippine law to disclose information, or where disclosure is necessary to prevent or investigate fraud.

We do not transfer personal data to third parties for their own independent marketing or commercial use.

06How Long We Keep Your Data

slotsplus retains personal data for as long as it is needed to fulfil the purposes described in this policy, and as required by applicable law.

• Active account data is retained for the duration of your account with slotsplus.
• Transaction and betting records are retained for a minimum period required under applicable financial and gaming regulations.
• KYC and identity documents are retained for the period required by law after account closure.
• Inactive accounts: if your account has had no activity for an extended period, we may contact you before taking steps to close it. Any remaining verified balance will be returned through your registered withdrawal method.

When data is no longer required, we securely delete or anonymise it.

07How We Protect Your Data

slotsplus implements technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss.

• SSL encryption is applied to all data transmitted between your device and the slotsplus platform.
• OTP-based verification protects account login and sensitive account actions, reducing the risk of unauthorised access even if credentials are compromised.
• Access controls limit which internal staff and systems can access personal data, based on a need-to-know basis.
• Regular security reviews are conducted to identify and address potential vulnerabilities.

08Your Privacy Rights

As a slotsplus player in the Philippines, you have rights over your personal data. These include:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — you can ask us to correct inaccurate or incomplete personal data.
• Right to erasure — in certain circumstances, you can request that we delete your personal data. This right is subject to our legal obligations to retain certain data.
• Right to object — you can object to the processing of your data where we rely on legitimate interests as our legal basis.
• Right to withdraw consent — where processing is based on your consent (for example, marketing messages), you can withdraw that consent at any time.
• Right to data portability — in applicable cases, you can request that we provide your data in a structured, machine-readable format.

To exercise any of these rights, contact our support team at [email protected] with your request and sufficient identification to verify your identity. We will respond within a reasonable timeframe.

09Cookies and Tracking Technologies

slotsplus uses cookies and similar technologies to operate the platform, remember your preferences, and understand how players use the site.

• Essential cookies — required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without affecting platform functionality.
• Analytics cookies — used to understand which sections of the platform are used most, how long sessions last, and where technical issues occur. This data is aggregated and does not identify individual players.
• Preference cookies — remember settings you've configured, such as your preferred language or display options.

You can manage non-essential cookies through your browser settings. Blocking certain cookies may affect your experience on the slotsplus platform.

10Minors and Under-21 Access

slotsplus is strictly for players aged 21 and above. We do not knowingly collect or retain personal information from anyone under the age of 21.

If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the account. If you believe a minor has registered on the platform, contact us at [email protected].

11Changes to This Privacy Policy

slotsplus may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When material changes are made, we will notify registered players via the contact details on file and update the "last updated" date at the top of this page.

Continued use of the slotsplus platform after any update constitutes acceptance of the revised policy. If you have concerns about a change, please contact us before the effective date.

12Contact and Data Queries

For any questions, concerns, or requests relating to your personal data and how slotsplus handles it, reach out to our support team:

You may also review the Terms & Conditions and Responsible Gaming pages for related platform policies.